Thousands of Easypaisa users across Pakistan are experiencing difficulties accessing their accounts due to an ongoing service disruption affecting the platform.

Several customers have reported that they are unable to log into their Easypaisa accounts despite entering the correct PIN. According to users, retailer and vendor accounts appear to be functioning normally, while many standard customer accounts remain inaccessible.

Users Report Login and Biometric Issues

In addition to login problems, users have also complained that biometric verification services, including fingerprint authentication, are not working properly. The disruption has prevented many customers from accessing funds and completing transactions through the Easypaisa mobile application.

Easypaisa Confirms Service Disruption

In an official statement, Easypaisa acknowledged the issue and confirmed that some users are currently facing intermittent service disruptions.

“We are currently experiencing intermittent service disruptions affecting some users. Our teams are actively working to resolve the issue and restore services as quickly as possible.”

Easypaisa has not yet disclosed the exact cause of the outage. The company also has not provided a specific timeline for when all services will be fully restored. However, technical teams are reportedly working to resolve the issue and bring the platform back to normal operation.

Transactions and Account Access Affected

The outage has impacted users attempting to access their accounts, transfer funds, pay bills, and perform other digital financial transactions through the app.

The disruption comes at a time when digital banking services play a crucial role in everyday financial activities for millions of Pakistanis. Users are advised to monitor official Easypaisa channels for further updates regarding service restoration.

More details are expected once the company completes its investigation and fully restores affected services.